We undertake to provide service(s) to you in a timely, professional manner. However, in the unlikely event that you are dissatisfied with our service for any reason, please feel free to contact our Managing Partner directly at firstname.lastname@example.org or 1(869)762-1015. We will do our best to resolve any outstanding issues to your satisfaction. In the event that you wish to terminate your retainer with us, we would be happy to provide a full refund for any service not yet performed. Should the service be partially performed, we would be happy to refund a portion of the fee paid less any disbursements incurred on your behalf.